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What's your return policy?

  • Updated

Your e-bike is valid for return within 14 days from the date of delivery. In order to process a valid return, you need to contact us to obtain a written approval and a pre-paid shipping label. Please note that any products sent back to us without the written approval shall be rejected and returned to you at your own cost. 

  • The bike must be in brand new condition (not defective or damaged) for the return authorization to be approved. We cannot accept returns on bikes with more than 5 miles on the odometer.
  • Return can only be made with the original packing materials and must be safely packed. If you have any question on how to properly re-pack the bike, please contact us for more instructions. Damaged product returns will result in additional fees.
  • We will need photos or video of the bike's condition and bike packaging before process the return.
  • You are responsible for paying a $150 estimated shipping fee plus a 25% restocking fee on any bike return. We do not refund any shipping costs, and we may charge additional fees if your actual shipment costs were greater than the invoiced amount. Your purchase price, less the actual shipping fee and restocking fee, will be refunded to you.
  • You may request a full refund on your pre-ordered bike within 10 days after your purchase.
  • Purchased Products that are in stock but have not yet shipped shall be subject to a 10% processing fee. We cannot change, intercept, or cancel orders that have already shipped. If you refuse delivery, we will treat your order as a return if it arrives back to us, and issue a refund for the purchase price less the actual shipping cost and the restocking fee.
  • Accessories are NOT eligible for returns except in cases of malfunction.
  • Refunds will be issued within 2 weeks of receipt of the item returned.