Help Center

Important Notice: Changes to Warranty Order Shipping Costs

  • Updated

Dear valued customers,

We hope this message finds you well. We greatly appreciate your continued support and trust in our products. We would like to inform you of an upcoming change regarding our warranty order shipping policy, effective from August 1, 2023.

Starting August 1, 2023, we will be implementing a modification to our warranty order shipping policy. As of this date, the shipping costs associated with warranty orders will no longer be covered by us. This change is a result of careful consideration and analysis aimed at ensuring the sustainability of our services and maintaining the high quality of our products.

We understand the importance of prompt and reliable warranty support, and we remain committed to assisting you with any product-related concerns. While we will no longer cover the shipping costs for warranty orders, we assure you that our dedicated customer support team will continue to provide timely assistance to address your needs and facilitate the warranty process.

We encourage you to review our updated warranty policy, which will be available on our website prior to the implementation of this change. Should you have any questions or require clarification regarding this adjustment, please do not hesitate to contact our customer support team at

We thank you for your understanding and cooperation as we strive to enhance the overall experience of our valued customers. Your satisfaction remains our top priority, and we look forward to serving you with the same level of excellence you have come to expect from us.

Thank you for being a part of our journey.


Customer Care Team
Tel: 800-768-0792
Raze Outdoors LLC
Electric Bicycles
Honeywell Authorized Licensee